How do I setup managers to view all open tickets in their department?
I need to setup the helpdesk so department managers/supervisors can see all open tickets for the employees in their department.
Is there a way to do this without having the manager (just another user really) login under the adminui console and setting up some elaborate way to allow them to see Only their groups?
We have a two Custom fields in the Service Desk called Department & Location that we use to allow the submitter to select the location and department they are part of. We have 7 locations and most locations have the same department names so this is how we keep them seperated. It would be nice if the manager could Select Views for their own department so they could see what was Open, Closed, etc.
I know I can make all managers a Read Only Admin and lock it down from there but they still can see every open ticket from everywhere and I just want their tickets showing.