We recently just configured our KBox, and I am in the midst of setting up the helpdesk. Everything has gone well except for the email portion of it, because our mail service is hosted exchange rather than an internal exchange server. I have spoke with tech support, and they are recommending that we set up a relay, but I do not want to relay all mail through our internal network (defeats the purpose of having it hosted), I would rather just have the single email address for the Kbox set up as a relay. 

Also, is there a way once this is set up, to have the ticketing system email me when a ticket comes through? I get alerts from the Kbox on everything else, but it will not send me a new ticket email, alerting me that a ticket has been created.

Thanks for any help!

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will these help




Answered 05/01/2013 by: SMal.tmcc
Red Belt

  • http://www.itninja.com/blog/view/set-up-exchange-2007-2010-with-kbox-1000-server-5-3
  • I will try some of these, but it does not look like they are set up for externally hosted mail boxes. And my biggest question is why do I receive updates and reports from the appliance, but not from the helpdesk? Its obviously able to communicate via email, because I get charlie root emails constantly. Why is the helpdesk configured so differently?
  • Update on this, Ive tried everything and it looks like the only resolution is to set up an SMTP relay, which is annoying because it takes away from the reason we went with a hosted email solution. And it still does not answer why I get report emails from Kbox daily, but I need to set up a relay server to get emails from the helpdesk when they are located on the same box.
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