How do I set up outlook365 to work with Kace?
We recently just configured our KBox, and I am in the midst of setting up the helpdesk. Everything has gone well except for the email portion of it, because our mail service is hosted exchange rather than an internal exchange server. I have spoke with tech support, and they are recommending that we set up a relay, but I do not want to relay all mail through our internal network (defeats the purpose of having it hosted), I would rather just have the single email address for the Kbox set up as a relay.
Also, is there a way once this is set up, to have the ticketing system email me when a ticket comes through? I get alerts from the Kbox on everything else, but it will not send me a new ticket email, alerting me that a ticket has been created.
Thanks for any help!