I have a K1000 and have created a Process for New Hires.  Everything works as planned except that emails to the specified email address only create a ticket and not the process/workflow that is desired.  I see the option to Convert a ticket to a Process under the Ticket Actions once created, but I would like it to kick off the process rather than just create a ticket that someone has to manipulate.

1. Can it be done without scripting?  Am I just missing something?
2. I would think that if there is a command in the menu to do this, it must be able to be scripted.  Any ideas/resources/recommendations?

K1000 Systems Management Appliance 6.2.109329
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Answered 11/19/2014 by: chucksteel
Red Belt

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