how do i assign tickets in Kace Service Desk
how do i assign tickets in Kace Service Desk
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This information is found in the Service Desk guide located by clicking the Help button toward the top-right side of you Kace Admin WebUI. See the "Planning your Service Desk implementation" section under "Setting up Your K1000 Management Appliance Service Desk" chapter. Create a User Label and assign any users you would like to be Ticket Owners to that label. Select your queue from: Service Desk > Configuration > Queues Click Edit Mode, then click Edit for "Ticket Owners By Label:" and select your Owners Label. You will now be able to select any of the users in that label for the Owner field on the ticket.
This information is found in the Service Desk guide located by clicking the Help button toward the top-right side of you Kace Admin WebUI. See the "Planning your Service Desk implementation" section under "Setting up Your K1000 Management Appliance Service Desk" chapter. Create a User Label and assign any users you would like to be Ticket Owners to that label. Select your queue from: Service Desk > Configuration > Queues Click Edit Mode, then click Edit for "Ticket Owners By Label:" and select your Owners Label. You will now be able to select any of the users in that label for the Owner field on the ticket.
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Posted by:
PHKace
12 years ago
This information is found in the Service Desk guide located by clicking the Help button toward the top-right side of you Kace Admin WebUI. See the "Planning your Service Desk implementation" section under "Setting up Your K1000 Management Appliance Service Desk" chapter.
Create a User Label and assign any users you would like to be Ticket Owners to that label. Select your queue from: Service Desk > Configuration > Queues
Click Edit Mode, then click Edit for "Ticket Owners By Label:" and select your Owners Label.
You will now be able to select any of the users in that label for the Owner field on the ticket.
Create a User Label and assign any users you would like to be Ticket Owners to that label. Select your queue from: Service Desk > Configuration > Queues
Click Edit Mode, then click Edit for "Ticket Owners By Label:" and select your Owners Label.
You will now be able to select any of the users in that label for the Owner field on the ticket.
