how do i assign tickets in Kace Service Desk
Answer Summary:
This information is found in the Service Desk guide located by clicking the Help button toward the top-right side of you Kace Admin WebUI. See the "Planning your Service Desk implementation" section under "Setting up Your K1000 Management Appliance Service Desk" chapter. Create a User Label and assign any users you would like to be Ticket Owners to that label. Select your queue from: Service Desk > Configuration > Queues Click Edit Mode, then click Edit for "Ticket Owners By Label:" and select your Owners Label. You will now be able to select any of the users in that label for the Owner field on the ticket.
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This information is found in the Service Desk guide located by clicking the Help button toward the top-right side of you Kace Admin WebUI. See the "Planning your Service Desk implementation" section under "Setting up Your K1000 Management Appliance Service Desk" chapter.

Create a User Label and assign any users you would like to be Ticket Owners to that label. Select your queue from: Service Desk > Configuration > Queues
Click Edit Mode, then click Edit for "Ticket Owners By Label:" and select your Owners Label.
You will now be able to select any of the users in that label for the Owner field on the ticket.
Answered 04/05/2012 by: PHKace
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