How can users outside our domain log in to our kbox helpdesk to submit tickets?
Our schools are on their own domain, but we want them to be able to use our helpdesk. I thought they would just create the ticket using email, but my boss wants them to be able to log into the helpdesk and submit a ticket. We set up a VPN on their machines, so they can reach our kbox, but how can they log in? I thought I could manually add users, buy I guess I cannot do that. Will we have to set them up as users on our Active Directory?
Any help would be greatly appreciated!