I would like to set the Kace Service Desk HD_Ticket id to a higher value, say 100,000, so that the new KACE service desk ticket numbers do not overlap our legacy Helpdesk system.  How do I do this?
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  • I used the queue rule referenced in kb114762
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https://support.software.dell.com/k1000-systems-management-appliance/kb/114762 
Answered 11/20/2014 by: h2opolo25
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