How can I pass parent ticket information from one queue to a child ticket in another queue?
Hello,
I'm trying to pass parent ticket information from one queue to a child ticket in another queue. For example, if I have a new hire process and I setup a parent ticket that starts in the HR queue and passes down the new hire and hiring date to the Service Desk queue. I have a sql select and update query for this to run within the same queue just can't get it to work in two different queues.
Thx in advance
Answers (3)
Did you see this link.
http://www.itninja.com/question/passing-comment-field-from-parent-ticket-to-child-tickets
I wrote an article that has a number of parent-child tickets rules that you can use for reference (as well as the entire config for the parent & child queues):
http://www.itninja.com/blog/view/k1000-service-desk-setup-tips-things-i-have-learned
John
