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How can I let a department see each others open tickets?

I have had a request to have everyone in a department to be able to see what tickets are currently open for a specific queue. They are the only submitters for this queue, but I have to leave them in the User interface, and not the Admin Interface. Any suggestions would be very helpful!


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Answers (3)

Answer Summary:
Posted by: Aaron Cool 11 years ago
Red Belt
0

On this Department Queue, un-check 

Grand Read/Edit permissions to users with Admin Role (Admin Portal only)

This Queue Tickets will not appear for the Admin. 



Comments:
  • I think the requirement of the original post was to keep them in the user portal... - dchristian 11 years ago
Posted by: dchristian 11 years ago
Red Belt
0

If you want them to stay in user it may not be possible... One thing I did for a client, was setup an outbound email every time a user open a ticket. That ticket would tell them what tickets were open ahead of there's


Comments:
  • That's what I am finding as well unfortunately. Maybe I could run them a daily report with current status would help them. Thanks for the input. - billy.ellison 11 years ago
Posted by: scarpent 11 years ago
6th Degree Black Belt
0

I had the same problem. What I did was create a report and then scheduled it to run and be emailed to the other department.  The only way I could them to see the other departments tickets was through the admin portal and I don't want to do that. 

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