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Using the provisioning tool starting in V8.0 K1000 agents deployed to High Sierra (10.13) via the provisioning tools, i get this network error where AMP connection is not successful. I thought maybe the agent was not supported. But with V8.1 it does the same thing.  Fresh installs of the agent on a new High Sierra install works fine. These Mac's have been in use for a few months and most likely upgraded from Sierra "10.12"  Anyone have any ideas of why the AMP connection does not work? It installs fine, except the connection back to the K1000 can not be established.  

Here is the logs.

[2018-03-14 14:05:34 -0700] 140.107.167.120 [debug] RemoteShell->ReadInternal() - Read from stream: installer: The install was successful.

[2018-03-14 14:05:35 -0700] 140.107.167.120 [debug] RemoteShell->ReadInternal() - Read from stream: "disk4" unmounted.

[2018-03-14 14:05:35 -0700] 140.107.167.120 [debug] RemoteShell->ReadInternal() - Read from stream: "disk4" ejected.

[2018-03-14 14:05:35 -0700] 140.107.167.120 [debug] RemoteShell->ReadInternal() - Read from stream: bash-3.2# kr1521061513-8bash-3.2#
[2018-03-14 14:05:35 -0700] 140.107.167.120 [debug] RemoteShell->ReadInternal() - Encountered prompt: bash-3.2# kr1521061513-8bash-3.2#
[2018-03-14 14:05:35 -0700] 140.107.167.120 [debug] UnixProvisionMgr->agentExists() - Executing command:
ls /Library/Application\ Support/Quest/KACE/bin/konea 2>/dev/null
[2018-03-14 14:05:35 -0700] 140.107.167.120 [debug] RemoteShell->ReadInternal() - Read from stream: /Library/Application Support/Quest/KACE/bin/konea

[2018-03-14 14:05:35 -0700] 140.107.167.120 [debug] RemoteShell->ReadInternal() - Read from stream: bash-3.2#
[2018-03-14 14:05:35 -0700] 140.107.167.120 [debug] RemoteShell->ReadInternal() - Read from stream: kr1521061535-9bash-3.2#
[2018-03-14 14:05:35 -0700] 140.107.167.120 [debug] RemoteShell->ReadInternal() - Encountered prompt: kr1521061535-9bash-3.2#
[2018-03-14 14:05:35 -0700] 140.107.167.120 [debug] UnixProvisionMgr->getInstalledAgentVersion() - Executing command:
cat /Library/Application\ Support/Quest/KACE/data/version /Library/Application\ Support/Dell/KACE/data/version /Library/KBOXAgent/Home/data/version 2>/dev/null
[2018-03-14 14:05:35 -0700] 140.107.167.120 [debug] RemoteShell->ReadInternal() - Read from stream: 8.1.52

[2018-03-14 14:05:35 -0700] 140.107.167.120 [debug] RemoteShell->ReadInternal() - Read from stream: kab-mac-sierra-1.test.kace.com

[2018-03-14 14:05:35 -0700] 140.107.167.120 [debug] RemoteShell->ReadInternal() - Read from stream: build

[2018-03-14 14:05:35 -0700] 140.107.167.120 [debug] RemoteShell->ReadInternal() - Read from stream: ea0a1aa8

[2018-03-14 14:05:35 -0700] 140.107.167.120 [debug] RemoteShell->ReadInternal() - Read from stream: bash-3.2# kr1521061535-10bash-3.2#
[2018-03-14 14:05:35 -0700] 140.107.167.120 [debug] RemoteShell->ReadInternal() - Encountered prompt: bash-3.2# kr1521061535-10bash-3.2#
[2018-03-14 14:06:00 -0700] 140.107.167.120 [debug] UnixProvisionMgr->agentGetInstalledKUID() - Executing command:
(test -f /var/dell/kace/kuid.txt && cat /var/dell/kace/kuid.txt 2>/dev/null) || (test -f /var/quest/kace/kuid.txt && cat /var/quest/kace/kuid.txt 2>/dev/null) || (test -f /var/kace/kagentd/kuid.txt && cat /var/kace/kagentd/kuid.txt 2>/dev/null) || (test -f /Library/Application\ Support/Quest/KACE/data/kuid.txt && cat /Library/Application\ Support/Quest/KACE/data/kuid.txt) || (test -f /Library/Application\ Support/Dell/KACE/data/kuid.txt && cat /Library/Application\ Support/Dell/KACE/data/kuid.txt 2>/dev/null) ; echo
[2018-03-14 14:06:00 -0700] 140.107.167.120 [debug] RemoteShell->ReadInternal() - Read from stream:

[2018-03-14 14:06:00 -0700] 140.107.167.120 [debug] RemoteShell->ReadInternal() - Read from stream: bash-3.2#
[2018-03-14 14:06:00 -0700] 140.107.167.120 [debug] RemoteShell->ReadInternal() - Read from stream: kr1521061560-11bash-3.2#
[2018-03-14 14:06:00 -0700] 140.107.167.120 [debug] RemoteShell->ReadInternal() - Encountered prompt: kr1521061560-11bash-3.2#
[2018-03-14 14:06:00 -0700] 140.107.167.120 [debug] UnixProvisionMgr->agentIsAMPConnected() - Executing command:
ls /Library/Application\ Support/Quest/KACE/data/AMP_CONNECTED /Library/Application\ Support/Dell/KACE/data/AMP_CONNECTED /var/kace/SMMP/SMMP_CONNECTED 2>/dev/null
[2018-03-14 14:06:00 -0700] 140.107.167.120 [debug] RemoteShell->ReadInternal() - Read from stream: bash-3.2#
[2018-03-14 14:06:00 -0700] 140.107.167.120 [debug] RemoteShell->ReadInternal() - Read from stream: kr1521061560-12bash-3.2#
[2018-03-14 14:06:00 -0700] 140.107.167.120 [debug] RemoteShell->ReadInternal() - Encountered prompt: kr1521061560-12bash-3.2#
[2018-03-14 14:06:00 -0700] 140.107.167.120 [notice] KBProvisionTask->scanNode() - Provisioning failed. Result code: 33280
[2018-03-14 14:06:00 -0700] 140.107.167.120 [error] KBProvisionTask->scanNode() - Provisioning error: K1000 agent failed to make an AMP connection.
[2018-03-14 14:06:00 -0700] 140.107.167.120 [notice] KBProvisionTask->scanNode() - Provisioning has completed.
[2018-03-14 14:06:00 -0700] 140.107.167.120 [debug] Ssh2RemoteShell->Disconnect() - Closing connection...
[2018-03-14 14:06:00 -0700] 140.107.167.120 [notice] Ssh2RemoteShell->Disconnect() - Connection closed.
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  • Additional information. I moved these High Sierra back to the original k1000 running 6.4.180 and they are checking in. However, uninstalling the agent and provisioning with the newer version does work.
    • If you switch kbox hosts, you have to either completely uninstall old agent and install new agent or just push install new agent and do
      amptools host=new.box.host
      amptools retrust
      so set new host (if not in filename) and do a retrust to refresh communication certificate
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Please make sure that those MAC clients can resolve the dns name of the K1000
Answered 03/15/2018 by: AbhayR
Seventh Degree Black Belt

  • Thanks AbhayR. I can ping the server from ssh and it resolves via ping. It might have something do to with the original 6.4.180 agent installed.
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