Hiding ticketing queues
We have two queues one for Help desk and other is Change Management Queue.
I want to hide Change Mgmt queue for users and make Help desk queue as Default queue for all users
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Posted by:
chucksteel
8 years ago
Top Answer
Check the queue configuration for the User Preferences settings. If a user can be a submitter then they will see the queue as an option in the user portal.
