K1000: Hiding A Queue
I have the opposite question of: http://www.itninja.com/question/how-to-make-only-one-queue-visible-for-a-group. I've set up queues for each of my schools, but need a "dispatch" queue as a generic landing pad for e-mail tickets that come in from other systems (that wouldn't know which queue address to send it to). I have a rule set up that looks at the user's default queue and then reassigns the ticket there. Sweet!
Unfortnately, when a user logs in, now they have TWO queues to choose from... their default, as well as the "dispatch" queue. I'm wondering how to hide the Dispatch queue but still allow them to be a submitter, since it'll need to inspect the "from:" address on the email message and create the ticket.
Ultimately it doesn't really impact the workflow, but it does put one more screen and choice in front of a person that only has one queue.
Thanks for any ideas! :) Derry