Hey all. New to this forum and I'd just like to say what a great source of information and knowledge. I am completely new to this scene. I currently work as a Desktop Support Analyst here in the UK and have been toying with the idea of moving into Application Packaging for some time. At this stage, I'm just doing research and soaking up info on the various technologies/tools out there as there is lots to learn. I suppose my main question is if anyone has made the transition from an IT support position to a role within packaging and how difficult they found it in terms of getting that first oppurtunity? Also, being in the UK, how big a problem is the issue of roles being off shored?
so that the conversation will remain readable.