Has anyone got a rule that sends an email when a specific keyword appears in the ticket problem field? I'd like emails with a keyword in the subject sent to the Kbox to trigger an email. Using the On Ticket Save rule frequency.

I'm sure I've seen this somewhere on the forums but failing to find it using search!

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Ah it was a lot easier than I thought. Set this rule to On Ticket Save and it seems to work ok.

select *
where HD_TICKET.HD_QUEUE_ID = 1 and HD_TICKET.TITLE = 'keywordHere'
Answered 11/14/2011 by: stubox
Blue Belt

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