Hi all, 

Is there a way to auto generate a ticket on a day-to-day basis? Our current HD has this functionality and we use it to create daily maintenance reminders and other reminders for some other depts. I know that this could be done through a ticket rule, but I am wondering if there is any other more user friendly (alert, button, wizard, etc) approach to this?

Answer Summary:
This was addressed at http://www.kace.com/support/resources/kb/article/How-to-Schedule-The-Creation-of-a-Ticket
Cancel
2 Comments   [ + ] Show Comments

Comments

  • Does anyone have the updated url for this, since dell no longer uses www.kace.com? I have been searching by keyword, but am unable to locate anything. Thank you.
  • donĀ“t found the correct new URL, but maybe this article helps you. http://www.itninja.com/blog/view/scheduling-ticket-creation
Please log in to comment

Answers

0

There's a KB entry for scheduling ticket creation:

http://www.kace.com/support/resources/kb/article/How-to-Schedule-The-Creation-of-a-Ticket

Could you please tag this question so that others can find it in the future?

Answered 05/16/2012 by: chucksteel
Red Belt

  • Thanks Chuck! A quick look through the help article seems like just what I was looking for. I will test it out soon and see how it goes.
  • Exactly what I needed! However, just out of curiosity, is there any benefit to creating a bogus user as defined in step #2 of the article? It seems to me you could just say something like "SELECT 'helpdesk@yourcompany.com' as QUEUEMAIL" with anything in the where clause that will always be true. This way you still get the right email in the "Email Column" field for the email to be sent.
  • I think the only benefit is that you'll know for certain that it came from the automated process.
Please log in to comment
0

If you want to track that it was completed and by who, I would use a ticket.

You can also create a Broadcast alert in the reporting module under Reporting -> Alerts.  You would create a label for your group to alert, or add machines one at a time just like a distribution.  This sounds like the best solution for what you want to do as long as you don't care about tracking resolution.

Finally, you can manually create an alert in the scripting module.  There is a default alert example that comes with the K1000.

What you generally want to do is to create a Verify task for Create a message window named "IT Reminder 1" with title "IT Reminder 1", message "Remind me to do 1", and timeout "###" seconds.

Then On Success, you destroy the message window named "IT Reminder 1".

You would then set the script to run every day, week, or whatever timeframe is needed.

If you do this, I would suggest making a template script, and then copying it multiple times to create your reminders.  This used to be the only way to do alerts, but has largely been replaced by the Reporting -> Alerts tab.  It is still useful if you want to give users a warning message prior to running a script, such as warning users that when they choose to update to Windows 7 Service Pack 1, the process is going to take a long time and they shouldn't agree to run the script right before they want to leave work.

Answered 05/15/2012 by: philologist
Red Belt

  • Thanks phil. The problem is that we need to have a trail of work done on these daily maintenance tasks for auditing purposes (which could be entered manually, but I think that we would get a lot of push back from users during this switch over to the KACE HD since these tasks are automated with our current system). Some of my coworkers also like to see the reminders as tickets, that way if they can't get to it until later in the day, it will still show up in the HD to remind them.
Please log in to comment
Answer this question or Comment on this question for clarity