Helpdesk - Help creating custom Queue to pull Department out of AD user account
I've read through so many blogs that my head is spinning. I do recall that I can create a custom queue in the helpdesk so that when a user creates a ticket, it will automatically pull the Department field out of the AD user's account and populate the ticket with this info. I got to believe this has been done many times. Can anyone point me to a document or syntax to add this to the ticket queue custom queue?