Helpdesk for Complaints Management
Im looking into using the helpdesk for complaints management where one user (maybe the receptionist or like) logs the complaint and then assigns an owner to the particualr ticket which could be any member of staff who would then add comements etc.
I have setup the helpdesk so that on one user can submit a ticket (by using a label) and owners are assigned. Owners are setup using a label which most staff are in this label
However, once a ticket is submitted and and the owner is assigned, that owner can then submit tickets which i dont want them to do. Am i going about this the right way or is this by design or possibly a bug?
There are no answers at this time