Does anyone know about the Service Desk feature in K1100? I am trying to set it up and was wondering if anyone had some good insight or useful tips for setting up the knowledge base and other features in the service desk.
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I suggest:
Answered 03/16/2011 by: GillySpy
Seventh Degree Black Belt

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I agree with Gerald. The Jump Start training can be a very good start if you get the right trainer. Our K1000 training was great. We learned a lot during that time. The K2000 training was horrible and I think I knew more than the trainer did! This was a year and a half ago so I think Kace worked out some of those issues. I would also recommend attending the Kace Konference and Boot Camp. You learn a lot of new things and get to actually interact with the Kace staff and other Kace users.

Another good way to learn is just by playing with the box. Take some time to get used to it before you deploy it system wide. If you purchased the Virtual appliance, create a test box that you can build and break without any issues. This has helped me learn a few different things. Also, it is a good idea to have it if you start playing around with custom rules.
Answered 03/16/2011 by: ustacp
Second Degree Blue Belt

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blentz31=2>=#0066cb> -If you haven't started your Jumpstart training yet- that's critical to your success; Reach out to your trainer ASAP. We also provide Kontinuing Education (KKE) every Tuesday and Thursday for FREE. View the upcoming sessions at http://www.kace.com/support/kb/index.php?action=artikel&cat=1&id=608&artlang=en

Here's some recordings from past Helpdesk sessions though:
K1000 KKE's: https://support.software.dell.com/k1000-systems-management-appliance/kb?k=KKE
Answered 03/21/2011 by: cblake
Red Belt

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