Hi All

I have The HelpDesk setup and running on one single queue.

Is it OK to duplicate the existing queue, rename it and change the org1 address.

I would like a queue I can test with without affecting live users.

Thanks

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  • Should be ok. Just double just the ticket rules to make sure they are queue independent.
  • Should be ok. Just double just the ticket rules to make sure they are queue independent.
  • I did try it and it seemed to work with no adverse affect. However, its not really what I wanted I wanted the test queue to be invisible to the end user. I will investigate "Organizations" this may offer a solution. Thanks for you suggestion.
  • Should be ok. Just double just the ticket rules to make sure they are queue independent.
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Thanks to JBR:

 

Should be ok.  Just double just the ticket rules to make sure they are queue independent.

 

Answered 07/01/2014 by: KaseUser
Orange Senior Belt

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