Help Desk TEST Queue, ok to just duplicate the original?
Hi All
I have The HelpDesk setup and running on one single queue.
Is it OK to duplicate the existing queue, rename it and change the org1 address.
I would like a queue I can test with without affecting live users.
Thanks
4 Comments
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Should be ok. Just double just the ticket rules to make sure they are queue independent. - Jbr32 9 years ago
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Should be ok. Just double just the ticket rules to make sure they are queue independent. - Jbr32 9 years ago
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I did try it and it seemed to work with no adverse affect. However, its not really what I wanted I wanted the test queue to be invisible to the end user. I will investigate "Organizations" this may offer a solution. Thanks for you suggestion. - KaseUser 9 years ago
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Should be ok. Just double just the ticket rules to make sure they are queue independent. - Jbr32 9 years ago
Answers (1)
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Posted by:
KaseUser
9 years ago
Thanks to JBR:
Should be ok. Just double just the ticket rules to make sure they are queue independent.