Help Desk Process - Hide or protect default values.
We are creating an access control request process using the Help Desk.
I created the parent ticket with defaults that I would like each parent ticket to have.
I created 2 child tickets that get submitted once the parent is approved.
3 key fields for the process on the Parent Ticket is Staus (set to Stalled), Approver (Set to a designated user and required before open), and Owner (Set as the same user that is designated as Approver)
I do not want the user submitting the ticket to be able to change these values, especially the Status.
However, if I select Hidden, Read Only, Owners Only - Hidden from Users or Owners Only - Visible to Users, the Status and Approver fields do not carry the default values that the ticket is designed with.
If I leave it as User Create, then the default values carry over and the process works properly.
However, this poses an issue. If I leave the permissions as User Create, then the user can change the default values of Status and Approver. I do not want that.
Any ideas to enforce default values for fields on the ticket submission?
There are no answers at this time