I might be blind. Just setting up a basic help-desk. Looking at the instructions on pg. 16 of the manual it states to set the category values to the "Help desk Staff" (default owner). I created this role group in an earlier step, but when I go to the drop down box it doesn't show up.

Any suggestions?

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The drop down box for default owner is populated based on the list of eligible owners for that queue. Have you assigned a label for ownership of the queue? Do you have any users in that label?
Answered 05/20/2010 by: GillySpy
Seventh Degree Black Belt

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Gerald is right, step 1 : Create a Role , step 2: Create a Label Default Ticket Owners (it is a label not a role). Step 3: Under Users Tab, select required help desk staff and assign both Lable and Role to them. Step 4: Under help desk configuration , select that label (Default Ticket Owner" under Ticket Owners by Label Box.
Answered 05/20/2010 by: afzal
Fourth Degree Green Belt

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Answer this question or Comment on this question for clarity