Hi all,

For a couple of weeks now, I'm trying to create a working msi of Ibm Iseries Access for Windows version 5 release 2

I managed to create succesfully an msi of it.
I distributed it through active directory to a couple of test machines via group policy.
When the computer starts, I see that the application is being installed.
When the installation is finished I login.
Then I dont see the program anywere installed.

After a quick look I get the following message in
the Even viewer Application Log :

The following is a copy/paste of the eventlog (some thing are in dutch, because the workstation has a Dutch OS on it, but the error log is in english)
Type gebeurtenis: Fout
Bron van gebeurtenis: MsiInstaller
Categorie van gebeurtenis: Geen
Gebeurtenis-ID: 11402
Datum: 22-4-2005
Tijd: 12:10:26
Computer: SUPPORT2
Product: IBM iSeries Access for Windows -- Error 1402. Could not open key: HKEY_LOCAL_MACHINE\Software\IBM\Client Access\CurrentVersion\\Install. System error 87. Verify that you have sufficient access to that key, or contact your support personnel.

Zie Help en ondersteuning op http://go.microsoft.com/fwlink/events.asp voor meer informatie.
0000: 7b 38 34 37 45 44 45 46 {847EDEF
0008: 42 2d 43 34 33 36 2d 34 B-C436-4
0010: 38 30 35 2d 39 36 35 45 805-965E
0018: 2d 34 38 32 46 35 46 34 -482F5F4
0020: 37 38 34 33 31 7d 78431}


Somehow the application does not have the appropriate right to install the HKEY_LOCAL_MACHINE\Software\IBM\Client Access\CurrentVersion\\Install Key.
I dont understand this because I understood that packages are installed under the System account, so all rights should be ok.
I also tried a policy on the Computer configuration: Always install with elevated priviliges to force the package being installed with all the rights necessary.

When I'm logged in with the necessary rights to install software and I install the package by hand via Start>run> Msiexec /i everything goes well.

I can't find anywere on the WWW anything about this perticular case.

Is there anyone the may have an idea what I can do about this ?

Extra information that could be handy:

Workstation with error: Windows XP Dutch with SP2.
Windows 2003 Active Directory running in Mixed mode, packages being distributed via Group Policy succesful, except for the IBM client.
IBM client version: Ibm Iseries Access for Windows Version 5 Release 2 Modification
level 0

Package created with: Wise Package Studio 5.5 Built on a clean Windows Xp with SP2 OS installation.
I made the package through a Snapshot and Smartmonitor

Thanx in advance for your time.

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hello daniel,.

Do you stil have this problem? I had the same problem. Before i finished the msi i ran regedt32 and set the proper rights. i think you are right about the install under system priviliges, but this work aroud does the job.

I'm stil trying to get a working msi package? Maybe you can help me with that.


wise package studio 5.5
windows 2000 sp4 clean OS
snapshot and smartpmonitor
also dutch OS

My email is rj_client@hotmail.com
Answered 08/01/2005 by: sejacru
Second Degree Blue Belt

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