I'm tring to get a custom ticket that will email me when a new ticket is created.  I already have the CC'd email working, but it doesn't have any info listed in it.

What I want emailed when a new ticket is created is the same inforamtion that would be emailed if i click on email when I view the ticket.

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This should do what you are looking for: http://www.kace.com/support/resources/kb/article/How-To-Notify-Any-User-or-Group-by-Email-When-a-New-Help-Desk

Answered 10/23/2012 by: jknox
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Are you using the system rules or a custom rule?

Answered 10/22/2012 by: chucksteel
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