Has anyone used Jira?
The IT Manager is moving our ticketing queue for helpdesk and network out of the K1000 and into Jira... (I know, but I didn't get a vote...) Does anyone have any experience with Jira? I'd like to convince them to stick with the K1000, but without any bonfire like features or a way to mention another user in a ticket, I'm not sure I'm going to win that one. The user mentioning especially - in Jira, you can add another technicians username to the ticket and they'll get an email that they've been mentioned in a ticket that isn't assigned to them. It's a great way to ask another user a question and have it recorded to the ticket. Can this be reproduced in the K1000 somehow?