I want to update two link fields in a handy request template in a parent IT Request.  But because some fields are required, when I save the changes, system prompts me to update required fields, which need to be left blank.

Is there a way around this, or do I need to re-create the template?

Regards
Sonja
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You will have to update the fields to make them not required. If they need to be required on the parent ticket it is possible to create a rule that will check to see if the ticket is a parent and if those fields aren't filled in you can notify the technician that they need to enter that information.
Answered 04/13/2017 by: chucksteel
Red Belt

  • Thanks chucksteel - worked like a charm!
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