Handy Request Template
I want to update two link fields in a handy request template in a parent IT Request. But because some fields are required, when I save the changes, system prompts me to update required fields, which need to be left blank.
Is there a way around this, or do I need to re-create the template?
Answer Chosen by the Author
You will have to update the fields to make them not required. If they need to be required on the parent ticket it is possible to create a rule that will check to see if the ticket is a parent and if those fields aren't filled in you can notify the technician that they need to enter that information.
Answered 04/13/2017 by: chucksteel
Please log in to comment
log in to commentPlease