Guide for Custom View in K1000 v6?
Is there a guide available for how the Custom View options work in KACE v6? We just upgraded from v5.5, and my carefully crafted custom views no longer work correctly. It looks like some options are gone (ie. can't use 'matches REGEX' for Category), and I'm thoroughly confused by how the Groups work, and what exactly the AND/OR option at the end of each line means. Does it apply to that line? The next line? I keep changing options to try to figure it out, and it's not making any sense.
3 Comments
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5.5 started breaking on us a couple of weeks ago. Upgrading to 6.3 (because scheduled WOL is broken in 6.0-6.2) fixed our issues. We had issues with the views as well. Your logic is correct, but you will have better luck in the newest version. Word to the wise - Use Chrome or Firefox to do the updates. Faster and less likely to fail. - pamkelly 9 years ago
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We currently have v6.3 in a VM for testing prior to rollout. I'm looking at the Custom View options, and they don't look any different from the v6.2 that we have in production. - Pulpitude 9 years ago
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6.2 and 6.3 are the same, 6.3 is just less buggie - pamkelly 9 years ago
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When you have it working, it is easy to change your default view. You save the custom view, then select Choose Action, Set Default View, select the custom view you want. - pamkelly 9 years ago
Answers (2)
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Posted by:
Pulpitude
9 years ago
After getting some info from Dell Software Support, and working more with my colleagues, we came up with this. Hopefully it's helpful to others as well.
Posted by:
reneed33
9 years ago
In a lot of my Ticket Custom Views, I start out with something like this:
"Status" IS NOT "Closed" AND
Then I add a group like this:
Owner user name = "username1" OR
Owner user name = "username2" OR
or it could be a group referring to multiple types of categories:
Category = "printer" OR
Category = "phone" OR
Does that help at all? Maybe you could post what you are trying to view and we can assist?
My understanding is the the AND/OR is applied to the same line it is on. AND means the condition must be met.
So if I say I need to see a list of all ticket modified today and categories that are red or green. I would probably do something like this:
Modified = 'During Today' AND
ADD GROUP:
Category = "red" OR
Category = "green" OR
Comments:
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Trouble is, the queries I was using in K1000 v5.5 were fairly complex. For example, here's my primary view: All tickets that are Unassigned, or are assigned to myself or to X, Y or Z, AND have any Status except Closed or Cancelled. So right off the bat, I can't just start with Status is not Closed, as I also need Status is not Cancelled. I used to use "Status does not begin with C", but I can't do that anymore. - Pulpitude 9 years ago
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You can add status does not equal cancelled
OR
Status does not equal closed
OR
owner matches regex x,y,z (or create three statements: owner equals x Or owner equals y, or owner equals z)
OR
Owner equals unassigned - pamkelly 9 years ago-
I tried the following:
Status is not Closed OR
Status is not Cancelled OR
Owner matches REGEX x|y|z OR
Owner = Unassigned OR
And it returned every single ticket in the system - Pulpitude 9 years ago
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"I tried the following:
Status is not Closed OR
Status is not Cancelled OR
Owner matches REGEX x|y|z OR
Owner = Unassigned OR
And it returned every single ticket in the system"
I have a few views setup to group ticket owners.
For this I think you would need to use the following.
Status is not Closed OR
Status is not Cancelled AND
Owner = User X OR
Owner = User Y OR
Owner = User Z OR
Owner = Unassigned OR - amoc0621 7 years ago