Is there a way to set up the K1000 so that users can send an email to a group mailbox and it will automatically generate a ticket? if so, where and how do you set that up?
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I don't know exactly what you mean by "group mailbox," though I believe each queue can have its own address. The process for creating and managing tickets by email is detailed in the K1000 Service Desk Administrator Guide on pages 47-50 (PDF link).
Answered 07/14/2016 by: JasonEgg
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