/build/static/layout/Breadcrumb_cap_w.png

Group mailbox submittal for service desk tickets

Is there a way to set up the K1000 so that users can send an email to a group mailbox and it will automatically generate a ticket? if so, where and how do you set that up?

0 Comments   [ + ] Show comments

Answers (1)

Posted by: JasonEgg 7 years ago
Red Belt
0
I don't know exactly what you mean by "group mailbox," though I believe each queue can have its own address. The process for creating and managing tickets by email is detailed in the K1000 Service Desk Administrator Guide on pages 47-50 (PDF link).

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ