Good Helpdesk Products
Good Day Everyone,
I am in dire need of a robust, solid, and stable help desk ticketing system for the company I work for. I am just tired of dealing with Kace K1000 service desk. The Kace K1000 service desk is constantly breaking.
Any ideas and thoughts
Steve
1 Comment
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Depends on your enviroment. How many Techs & End users? Do you need asset management as well? - Skellator 9 years ago
Answers (3)
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Posted by:
anonymous_9363
9 years ago
In my wanderings around various clients, I see Remedy *all* the time. Probably not cheap, though...
Have you explored SourceForge? I remember doing that some years ago, looking for a Helpdesk system for a [skinflint] client. I can't recall which one he plumped for but I do remember it being extremely flexible and easy to customise. Obviously, being on SourceForge, you have access to the source code so you can *really* customise apps you find.
Posted by:
Druis
9 years ago
We are currently reviewing two ITSM tools for a new site. One is Service Now the other is Sunrise. Both are competitively priced and have some nice built in tools.
