I have this quite strange problem when deploying DWGTrueview with our Dell Kace K1000. (v 5.3.53053)
When deploying DWGTrueview 2012 or 2013 on Windows 7 Enterprise x64, i'm getting an error on the clientpc:

The system cannot find the path specified, C:\Windows\TEMP\_AIC89D.tmp\x64\dwgviewr\dwgviewr.msi
Previous to this installation I have installed .Net 4.0 Sp1.

The installation is launched by a .bat-file with this command:
start /wait DWGTV2012_x64\setup.exe /q /w /t setup.ini

When monitoring the deploy, i can see the files are properly copied to C:\ProgramData\Dell\KACE\downloads\4159.
When I browse to C:\Windows\TEMP\_AIC89D.tmp\x64\dwgviewr\ there is indeed no dwgviewr.msi file.

Strangely enough, when i kick off the installation by klicking the batchfile on the clientpc,from the C:\ProgramData\Dell\Kace\downloads directory, the installation goes perfect !

Anyone who knows what causes this problem ?

Thanks in advance,

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Community Chosen Answer



Got the same problem: just download the x64 version of DWG True View while using Windows x64.

Answered 06/05/2012 by: oklauser
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I'm not a KACE specialist by any means (and that's putting it mildly :) ), but just a hunch: have you tried starting your batch script with

pushd "%~dp0"

to change the script's working directory to its current directory?

Answered 05/21/2012 by: pjgeutjens
Red Belt

  • Hi !
    Thank you for your reply !
    I have tried and added pushd "%~dp0" to the script.
    It failed with the same error..

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What user are you running it as? I would try changing that.

Answered 05/21/2012 by: dugullett
Red Belt

  • Kace uses the default local system account to install programs..
  • Can you try running it as logged in user?
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Another approach would be to create a AutoIT script to step through the installation screens and the package the compiled script with the Trueview installer.  May not be ideal (i.e. not silent), but should work.


Answered 06/08/2012 by: jverbosk
Red Belt

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Sorry for the late return to this question, but could it be an option to run the msi that's embedded in the setup.exe directly with the correct parameters instead of using the exe installer?

Answered 05/23/2012 by: pjgeutjens
Red Belt

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