I have a user that whenever she logs into kbox, it freezes, the only way to get rid of it is by deleting her files in her TEMP files folders under local settings..then it will speed up again...but she's the only one out of a 300 employees who has this problem. we've re-imaged her computer a few times, Deleting her temp files everyday is not my idea of trying to fix it....

anyone experience this or have an idea to fix it? its like her temp files are corrupted that kbox tries to read.
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whenever she logs into the kbox webui? Is she really low on disk space? what are the temp files from?
Answered 08/26/2011 by: GillySpy
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She's using a Dell Optiplex 780, it has like a gig of ram, dual core, ati vc, so its a very very nice computer...She's using the webui to get into kbox. I'm not sure what the temp files are, but i had suspected she got into spyware so i always just delete as much files as i can from documents and settings\username\local settings\TEMP....and everytime i do that on her pc, kbox will run fast for awhile
Answered 08/26/2011 by: esrobles
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What browser is being used? I know that in our environment we like to use Firefox to access the Kbox since IE is painfully slow for us.
Answered 08/26/2011 by: darkhawktman
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we use IE8, cause 9 hardly works with anything else, and my director is anti-firefox chrome, ect...:(
Answered 08/26/2011 by: esrobles
Yellow Belt

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IE is terrible with KBOX. IE is terrible with pretty much any site that makes it do anything aside from display basic HTML. (In case you haven't noticed, I hate IE.)

I know you've rebuilt her machine, but try her on a different machine. You could have hard disk or RAM hardware malfunction on her primary system. Is this user local to the KBOX or are they at a remote site? If at a remote site, it could be a lag issue.

As a last resort, beg your director to let you try Firefox. Get him/her to try it for 5 minutes - click around to the inventory page, help desk, etc. I guarantee they will gladly never use IE with KBOX again. Firefox is dramatically faster.
Answered 08/29/2011 by: airwolf
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