/build/static/layout/Breadcrumb_cap_w.png

Force work time on ticket?

Hey guys,

Been racking my brain over this issue.  Has anyone out there successfully found a way to force support staff to enter work time on a ticket before closing it?  I don't care if it's some way of doing it on the front end or the back end through a ticket rule, has anyone figured it out?
Asked 6 years ago 683 views
2 Comments   [ + ] Show comments
  • Work time? You mean.. you want them to enter the amount of hours the spent on that ticket?

    Maybe a Custom Field with the required option enabled ? - Channeler 6 years ago
  • We've thought about that but that doesn't leave the ability to track multiple technicians time on a single ticket. Kace has the "work" tab where each ticket owner can input how much time they spent on the ticket, and a custom field would defeat that. We're just looking for a way to force technicians to enter time in that tab before closing the ticket. - StephenR52 6 years ago

Answers (0)

Be the first to answer this question

Posted by:

StephenR52 White Belt
Ninja since: 6 years ago

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

View more:

KACE Product Support Questions
question

Related Questions

Link

Related Links

Post

Related Posts

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ