Hi all,

 I packaged Nero 10 suite. I did a capture of the applcation.. The application installs succesfully.

When I try to launch any shortcuts for the 1st time after install, It asks if I need to update. I said yes. It throws me this error

"fatal error cannot start nero control center, please reinstall nero"

I am able to launch the Nero Control Centre shortcut too, but when looks for the updates in the control center, it says update service not available.


Please suggest , what I need to do



Answer Summary:
0 Comments   [ - ] Hide Comments


Please log in to comment

Community Chosen Answer



I still remember that it is not a legacy setup. How are you capturing vendor MSI.

You have to extract the msi from the setup.exe and create transform..

Answered 06/29/2012 by: jagadeish
Red Belt

  • Hey, I am not able to extract the exe. I tried the exe/admin throws the error "2607, Media table not found or empty", did not extract ,
    and also looked at the temp folder, running the exe , I did not get msi..
    Is there a KB on this, Or please guide me how you extracted the msi from exe.
Please log in to comment
Answer this question or Comment on this question for clarity



Is there a way If I can atleast hide that initial window that opens when I launch the shortcut in isntall shield

Answered 07/06/2012 by: shamu99
Fifth Degree Brown Belt

Please log in to comment