Hey,

Has anyone ever had this error when installing an application that had an ISscript.msi as a pre-requisite?
Why does it appear?
I only get this error on some machines and others the installation works fine.
Any ideas?
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Hi Mark,
can you log the beast, please?
Have you looked at the DCOM permissions?
Regards, Nick
Answered 06/13/2007 by: nheim
Tenth Degree Black Belt

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Here's a section of the log......


MSI (s) (F4:54) [17:05:32:610]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{E98E10E3-65EF-4D28-9FDA-9F27FE66F19F}'.
MSI (s) (F4:54) [17:05:32:610]: PROPERTY CHANGE: Adding TRANSFORMS property. Its value is 'C:\SOFTWARE_DISTRIBUTION\MSI_CACHE\MSI_DELOITTEANDTOUCHE_ABACUSORGANISERREPORTER_6.4_001_01\DELOITTEANDTOUCHE_ABACUSORGANISERREPORTER_6.4_001_01.01.MST'.
MSI (s) (F4:54) [17:05:32:610]: Product Code passed to Engine.Initialize: '
MSI (s) (F4:54) [17:05:32:610]: Product Code from property table before transforms: '{54499943-0D6D-4E7D-811C-7DE21FE1E237}'
MSI (s) (F4:54) [17:05:32:610]: Product Code from property table after transforms: '{54499943-0D6D-4E7D-811C-7DE21FE1E237}'
MSI (s) (F4:54) [17:05:32:610]: Product not registered: beginning first-time install
MSI (s) (F4:54) [17:05:32:610]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (s) (F4:54) [17:05:32:610]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (s) (F4:54) [17:05:32:610]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (F4:54) [17:05:32:610]: Adding new sources is allowed.
MSI (s) (F4:54) [17:05:32:610]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (s) (F4:54) [17:05:32:610]: Package name extracted from package path: 'ABACUSORGANISER REPORTER.MSI'
MSI (s) (F4:54) [17:05:32:610]: Package to be registered: 'AbacusOrganiser Reporter.msi'
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 2729
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 2729
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (s) (F4:54) [17:05:32:610]: Machine policy value 'DisableMsi' is 0
MSI (s) (F4:54) [17:05:32:610]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (F4:54) [17:05:32:610]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (F4:54) [17:05:32:610]: Product installation will be elevated because user is admin and product is being installed per-machine.
MSI (s) (F4:54) [17:05:32:610]: Running product '{54499943-0D6D-4E7D-811C-7DE21FE1E237}' with elevated privileges: Product is assigned.
MSI (s) (F4:54) [17:05:32:610]: PROPERTY CHANGE: Modifying SOURCELOCATIONONE property. Its current value is '0'. Its new value: '\\fixsa01.local\AIP$\DELOITTEANDTOUCHE\ABACUSORGANISERREPORTER\6.4\001'.
MSI (s) (F4:54) [17:05:32:610]: PROPERTY CHANGE: Modifying SOURCELOCATIONTWO property. Its current value is '0'. Its new value: '\\fixsa02.local\AIP$\DELOITTEANDTOUCHE\ABACUSORGANISERREPORTER\6.4\001'.
MSI (s) (F4:54) [17:05:32:610]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'c:\Tivoli\LCF\dat\1'.
MSI (s) (F4:54) [17:05:32:610]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '3'.
MSI (s) (F4:54) [17:05:32:610]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '2960'.
MSI (s) (F4:54) [17:05:32:610]: TRANSFORMS property is now: C:\SOFTWARE_DISTRIBUTION\MSI_CACHE\MSI_DELOITTEANDTOUCHE_ABACUSORGANISERREPORTER_6.4_001_01\DELOITTEANDTOUCHE_ABACUSORGANISERREPORTER_6.4_001_01.01.MST
MSI (s) (F4:54) [17:05:32:610]: PROPERTY CHANGE: Deleting SourcedirProduct property. Its current value is '{54499943-0D6D-4E7D-811C-7DE21FE1E237}'.
MSI (s) (F4:54) [17:05:32:610]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Found shell folder by spelunking through the registry.
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 2103 2: 26
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Found shell folder by spelunking through the registry.
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 2103 2: 6
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Found shell folder by spelunking through the registry.
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 2103 2: 19
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Found shell folder by spelunking through the registry.
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 2103 2: 5
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Found shell folder by spelunking through the registry.
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 2103 2: 27
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Found shell folder by spelunking through the registry.
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 2103 2: 8
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Found shell folder by spelunking through the registry.
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 2103 2: 9
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Found shell folder by spelunking through the registry.
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 2103 2: 21
MSI (s) (F4:54) [17:05:32:610]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Application Data
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Found shell folder by spelunking through the registry.
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 2103 2: 28
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Found shell folder by spelunking through the registry.
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 2103 2: 39
MSI (s) (F4:54) [17:05:32:610]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools
MSI (s) (F4:54) [17:05:32:610]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs\Startup
MSI (s) (F4:54) [17:05:32:610]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs
MSI (s) (F4:54) [17:05:32:610]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu
MSI (s) (F4:54) [17:05:32:610]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Desktop
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Found shell folder by spelunking through the registry.
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 2103 2: 48
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Found shell folder by spelunking through the registry.
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 2103 2: 7
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Found shell folder by spelunking through the registry.
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 2103 2: 2
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Found shell folder by spelunking through the registry.
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 2103 2: 11
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Found shell folder by spelunking through the registry.
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 2103 2: 16
MSI (s) (F4:54) [17:05:32:610]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Templates
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-2299825339-3253555194-74049757-500\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders 3: 2
MSI (s) (F4:54) [17:05:32:610]: Found shell folder by spelunking through the registry.
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 2103 2: 20
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (s) (F4:54) [17:05:32:610]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (s) (F4:54) [17:05:32:610]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\WINDOWS\Installer\191b702.msi'.
MSI (s) (F4:54) [17:05:32:610]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\SOFTWARE_DISTRIBUTION\MSI_CACHE\MSI_DELOITTEANDTOUCHE_ABACUSORGANISERREPORTER_6.4_001_01\ABACUSORGANISER REPORTER.MSI'.
MSI (s) (F4:54) [17:05:32:610]: Note: 1: 2262 2: PatchPackage 3: -2147287038
MSI (s) (F4:54) [17:05:32:610]: Machine policy value 'DisableRollback' is 0
MSI (s) (F4:54) [17:05:32:610]: User policy value 'DisableRollback' is 0
MSI (s) (F4:54) [17:05:32:610]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'.
=== Logging started: 12/06/2007 17:05:32 ===
MSI (s) (F4:54) [17:05:32:610]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (s) (F4:54) [17:05:32:610]: Doing action: INSTALL
MSI (s) (F4:54) [17:05:32:610]: Running ExecuteSequence
MSI (s) (F4:54) [17:05:32:610]: Transforming table InstallExecuteSequence.

MSI (s) (F4:54) [17:05:32:610]: Doing action: ISMsiServerStartup
Action start 17:05:32: INSTALL.
MSI (s) (F4:54) [17:05:32:626]: Transforming table CustomAction.

MSI (s) (F4:54) [17:05:32:626]: Transforming table Binary.

Action start 17:05:32: ISMsiServerStartup.
MSI (s) (F4:54) [17:05:32:626]: Doing action: ISStartup
Action ended 17:05:32: ISMsiServerStartup. Return value 1.
MSI (s) (F4:F0) [17:05:32:626]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI77.tmp, Entrypoint: MsiServerStartup
MSI (s) (F4:BC) [17:05:32:626]: Generating random cookie.
MSI (s) (F4:BC) [17:05:32:626]: Created Custom Action Server with PID 2464 (0x9A0).
MSI (s) (F4:54) [17:05:32:626]: Transforming table CustomAction.

MSI (s) (F4:54) [17:05:32:626]: Transforming table Binary.

MSI (s) (F4:24) [17:05:32:626]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI78.tmp, Entrypoint: StartUp
MSI (s) (F4:B4) [17:05:32:657]: Running as a service.
MSI (s) (F4:B4) [17:05:32:657]: Hello, I'm your 32bit Impersonated custom action server.
MSI (s) (F4!84) [17:05:32:704]: PROPERTY CHANGE: Deleting ISStartupEvent property. Its current value is 'E553782'.
Action start 17:05:32: ISStartup.
1: ISStartUp Failure. OpenEvent, Error = 0x2
1: The InstallScript engine version currently installed on this machine is adequate.
MSI (s) (F4!84) [17:05:32:719]: PROPERTY CHANGE: Adding ISStartupEvent property. Its value is 'E532719'.
1: Event 'E532719' is created
1: GetInstallDriver, Can not find InstallDriver in ROT table, Return Code = 0x800401e3
1: {54499943-0D6D-4E7D-811C-7DE21FE1E237}
MSI (s) (F4:54) [17:05:32:735]: Transforming table InstallExecuteSequence.

MSI (s) (F4:54) [17:05:32:735]: Doing action: ISCleanUpFatalExit
Action ended 17:05:32: ISStartup. Return value 3.
MSI (s) (F4:54) [17:05:32:735]: Transforming table CustomAction.

MSI (s) (F4:54) [17:05:32:735]: Transforming table Binary.

MSI (s) (F4:3C) [17:05:32:735]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI79.tmp, Entrypoint: CleanUp
Action start 17:05:32: ISCleanUpFatalExit.
1: Shutting down the PRC server...
1: RPC runtime reported exception 0x6ba
Action ended 17:05:32: ISCleanUpFatalExit. Return value 3.
Action ended 17:05:32: INSTALL. Return value 3.
1: CoCreateInstance failed with error 0x80070005, try a second approach.
1: Forcing item moniker {30A47062-A34B-444D-8A5E-2CE65BC2BC2B} into ROT...
MSI (s) (F4!84) [17:05:33:829]: Transforming table Binary.

MSI (s) (F4!84) [17:05:33:907]: Transforming table Binary.

MSI (s) (F4!84) [17:05:34:094]: Transforming table Binary.

MSI (s) (F4!84) [17:05:34:094]: Transforming table Binary.

MSI (s) (F4!84) [17:05:34:188]: Transforming table Binary.

1: Extract supporting files
MSI (s) (F4!84) [17:05:34:188]: Transforming table Binary.

MSI (s) (F4!84) [17:05:34:454]: Note: 1: 2732 2: 0
MSI (s) (F4!84) [17:05:34:454]: Note: 1: 2732 2: 0
1: Failed to extract _IsUser.dll, Ignore it.
Answered 06/13/2007 by: mark_holland21
Fourth Degree Green Belt

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Hi Mark,
the problem lies here:
1: ISStartUp Failure. OpenEvent, Error = 0x2

Looks to me like the well known DCOM problem.
See: http://itninja.com/question/any-suggestions?3
And: http://www.appdeploy.com/messageboards/fb.asp?m=19850

Regards, Nick
Answered 06/13/2007 by: nheim
Tenth Degree Black Belt

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