We recently deployed office2010 using our k1000. We pushed this install with the "execute before logon" option selected.

The problem is now that the install has been completed all of the computers still get a 1-30 second flash of the Prompt Message before logon saying that the computer is being evaluated for updates/software installation.

I have tried the following to resolve the issue:

-change distribution to execute anytime

-change max deploy attemtps to 1

-remove all machines from distro

-re-add all machines to distro

-delete and completly recreate the distro with execute anytime option selected & add all machines to distro.


Is there some file I can remove from the machines to resolve this problem?

I am currently about to reboot our K1000 to see if that helps anything


Any help would be greatly appreciated, this is driving me crazy and annoying our users.


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  • As much as I wanted to believe that this problem was resolved, unfortunately it is not. The Kace is still setting brand new computers to flag this message. While I can get rid of the message with a script, this should not be hitting new computers/installs at all and I need to resolve the core issue that the k1000 keeps flagging computers to show this message.
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point at the disto and look at the number in the bottom of the browser.  You will see and ID=### at the end

go to

C:\ProgramData\Dell\KACE\kbots_cache\packages\kbots and see if a number subdir exists

delete it and the numbered xml file under


reboot and see if that stops it.

Answered 06/03/2013 by: SMal.tmcc
Red Belt

  • Awesome that got me there. Wasn't quite it, there was another file in


    Once I deleted that the problem was resolved. Now I just have to set up a script to wipe out that file across our machines.

  • Where would I find this on XP? I am seeing a file in the C: root called KBOT.BOOTUP.LAUNCH Would that be the XP equivalent? My guess would be no. As of yet I havent tracked down the equivalent of C:\ProgramData\Dell\KACE\kbots_cache on XP
    • For XP: c:\documents and settings\all users\dell\kace
      For Windows 7: c:\programdata\dell\kace\
      For Mac OS X: /Library/Application\ Support/Dell/KACE/data
      For Ubuntu/SLES/RHEL: /var/dell/kace
  • Awesome, thanks for all the help
  • You can create an offline script to delete these when you get all the paths. Do not know about deleting the kace.xml, I always replace it with a modified one that has that line entry removed. Maybe someone who knows will comment if it is ok just to delete this file.

    <?xml version="1.0" encoding="UTF-8"?>
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