Hello,

Is there a way of excluding the closed tickets from appearing in the "All support tickets" queues, so we can see just open tickets for all support staff?
A way to "archive" would be even better.
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You could do this with a custom view.
Answered 12/08/2011 by: dchristian
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thanks, that work around isnt really going to be suitable for us with the number of support users we have.
Answered 12/09/2011 by: dave1kelsey
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I had everyone create an Open Tickets custom view during training as a way to show them how to create custom views. It would be nice if Kace supported public custom views so that I could create a custom view as the administrator and share it with all users.
Answered 12/09/2011 by: steelc
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There's an open feature request for that; please add your comments and votes: http://kace.uservoice.com/forums/82699-k1000/suggestions/1622307-ability-to-set-default-ticket-view
Answered 12/09/2011 by: cblake
Red Belt

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