Issue with Microsoft® SQL Server® 2012 SP1 PowerPivot for Microsoft Excel® 2010. Version: 11.1.3129.0

Excel simply doesn't open and hangs at the start-up/processing splash screen.

On the affected workstations, the PowerPivot add-in causes problems in a number of ways:
- Unable to open Excel normally
- Unable to open Excel in Safe mode
In both the above cases in hangs at the start-up/processing splash Excel screen.

Excel will function correctly again in the following ways:-
- Uninstall the PowerPivot add-in completely
- Disable the PowerPivot add-in by performing a registry change to toggle enable/disable of the add-in (if Excel was able to open normally this is same as disabling via COM Add-ins)

NOTE: All other Office applications works OK; they're not affected.

Testing is quite simple, either Excel opens to a blank workbook as per normal with the PowerPivot ribbon visible or Excel doesn't get past the Excel splash screen.

Troubleshooting steps I've performed:
- Repairing Office suite
- Opening excel in Safe mode - Doesn't open in Safe Mode.
- Uninstalling/reinstalling PowerPoint, .NET 4.0 framework and Visual Tool runtime
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How could anyone realistically know why a random set of your workstations is failing to load this software? We know *nothing* about their set-up.

Your best course of action is - as ever [yawn...] - to use ProcMon. That will show you what the machine is trying to do.

BTW, I presume that the installation log shows that the software installed successfully?
Answered 10/01/2015 by: VBScab
Red Belt

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First verify is it related to one machine or every machine?
Then post the same question on Microsoft Technet Support Site.
Answered 10/01/2015 by: dedenker
Third Degree Black Belt

  • its happening on multiple regions.. i have already
    posted in technet
    • Have you checked that the add in is compatible with your Excel version ? Is the add-in 64 bit while your office install is 32 bit?
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