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Escalation Time

I am trying to pause the ticket (any open ticket) by changing the status to "Pending" during non working hours. but the ticket rule doesnt run on the specified time. any how to do it?


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Answers (1)

Posted by: chucksteel 11 years ago
Red Belt
0

Can you post the settings you have for the rule? That might help us figure out what the problem is.

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