This is happening on alot of machines, some remote locations and some local. Anyone ever ran across this before? Patch status comes back as Patched: 0, Not Patched: 0, Detect Failures: 0

 

Start of Logging [Sat Feb 09 23:39:29 2013]

[Sat Feb 09 23:39:29 2013] [GetWUAInfoFromXMLFile] ComponentRedist XML file had error: Failed to open file at row 0 col 0

[Sat Feb 09 23:39:29 2013] [InstallWUAIfNeeded] Unable to get WUA information from the componentRedist.xml file

[Sat Feb 09 23:39:29 2013] [SetAutoUpdatesNotificationLevel] Failed put_NotificationLevel for AutomaticUpdatesSettings Unknown LastError Code was -2145124297

[Sat Feb 09 23:39:29 2013] [_tmain] Failed to modify AutomaticUpdateNotificationLevel

End of Logging [Sat Feb 09 23:40:01 2013]

0 Comments   [ + ] Show Comments

Comments

Please log in to comment

Answers

0

What version are you on? 5.4 have some patches that address issues related to patching. Also SP1 is coming out in Feb. 

Also did you setup all the apporporate subscription settings? Patch settings? If you upgraded to 5.4 i would double check them to ensure they are still the same and haven't been changed. 

 

Answered 02/11/2013 by: nshah
Red Belt

  • We actually are just now in the beginning stages of the K1000, so we started out on 5.4
Please log in to comment
0

In the spirit of keeping it KISS for me

1. How are you setting your patching settings 

2. have you set up base line detection if you are setting patching to download from detections vs full cache

3. if it is at full cache, do you have active patches

 

 

If you contact support i am sure they will apply those patches and see if that resolves the issues. 

Answered 02/11/2013 by: nshah
Red Belt

Please log in to comment
0

First thing I would check is when do your patch jobs run vs when does your backup occur. If your patch job runs seperate from your detect also make sure it has ample time to complete as well. The log upload failed error occurs on your entwork entirely and is usually caused by heavy traffic or the servers web interface being unavailabel fosr some reason (like backups).

Answered 02/11/2013 by: jdornan
Red Belt

Please log in to comment
0

Thanks for everyone's help. This is still an issue so I will open up a ticket. When they find the issue and fix, then I will post it just in case anyone else runs across this issue.

Answered 02/13/2013 by: dustda18
Yellow Belt

Please log in to comment
0

I have picked up your ticket and replied but I will poist here as well so the community can benefit. 

The messages above are not errors but informational in nature. 


[GetWUAInfoFromXMLFile] ComponentRedist XML file had error: Failed to open file at row 0 col 0
[InstallWUAIfNeeded] Unable to get WUA information from the componentRedist.xml file
[SetAutoUpdatesNotificationLevel] Failed put_NotificationLevel for AutomaticUpdatesSettings Unknown LastError Code was -2145124297
[_tmain] Failed to modify AutomaticUpdateNotificationLevel

This is because we dont use XML to updae from a server


If you are experieniencing patching issues they are unrelated to this in general

Answered 02/13/2013 by: jdornan
Red Belt

Please log in to comment
Answer this question or Comment on this question for clarity
Nine Simple (but Critical) Tips for Effective Patch Management
This paper reviews nine simple tips that can make patch management simpler, more effective and less expensive.

Share