Hi, I use Novell zenworks to deploy the open source pdf creator to clients... and some of the machine are getting Runtime error (at 113:383): Access violation at address 7C934FE9. Read of address 5C3A433D. any idea?
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Forgive me but how would anyone know? We don't know what OS we're talking about, what SP level you're at, what hotfixes you have, how much RAM the boxes have, how much free disk space they have, etc., etc., etc.

The only thing you can do is use your favoured process/file/registry monitor as you load up the application. It should provide at least some clue as to what the problem is. Any other course is pure guesswork.
Answered 06/02/2009 by: VBScab
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in addition to that what version of ZFD your running.

what context the installation is run under.

Workstation Assigned as user
Workstation Assigned as workstation

etc
Answered 06/03/2009 by: jmcfadyen
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Any idea what those machines are?

Failing on machines with XP SP3?
Failing on machines with Windows 2000?
Failing on machines with Symantec softwares on them!
Failing on machines with some antivirus?

Does that open source pdf creator have a name? At least google could not tell me a single name
Is there any version of it?

Hard to help with this infomation. I suggest you do it manually or use a network version.
Answered 06/03/2009 by: dvdzonenz
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I did some research on Raymond's behalf and I found this on google. Frankly, I see little chance of you solving it.

The advice given there is exactly the same as given here. It is a classic GIGO case.



Re: Runtime error (at 113:383)

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So we don't know what operating system the clients are running... or what service pack.... or how much RAM... or if there is anything in the event logs... or any differences between the clients that are OK and those that aren't... or even how many clients are involved...

Sorry, but my crystal ball must be on the blink again

And thanks for telling us you posted the same thing in another forum two weeks ago -- did you follow up the advice given there to check event logs? No, I thought not

Answered 06/03/2009 by: dvdzonenz
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The machine are typical XP SP2. Updated Microsoft security patches.
I associate the whole OU.
The best thing is so far only China and Japan users (some) affected, it deploy successfully in Singapore, Malaysia, Thailand, Philipine, ....except parts of Japan & China users...
so shouldn;t be my NAL issues... besides, i did try to create another test account and copy same profile as those users and it works ! deploy done without any error...

i am guessing should be local system issues... windows language issue ? hm...
Answered 06/03/2009 by: raymondha
Yellow Belt

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There are already hints that it may be something local. Maybe these two countries have a certain program that has conflicts with the yet to be named opern source package.

Maybe it is just a factory which also installed some other application. Maybe all the machines are dell machines with a certain video card. Or is it the laptops only?

HTH
Answered 06/03/2009 by: dvdzonenz
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yes, you are right .. so far only laptop users affeceted. hm... ya... i will check the model first..and other application, i found one laptop caused by the ibm personal communications. i uninstall it and reinstall the applicaiton and never receive error ...

TQ for all. love you
Answered 06/07/2009 by: raymondha
Yellow Belt

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