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error (handshake failed) - Server 2012 R2

Any ideas why this is failing?

I have 2 x 2012 R2 servers. Both on the same network segment. Both communicate with Kace and report system details accurately.

I've been going through the online sources for suggestions, but no luck so far. When I try to patch it, the HANDSHAKE.LST file's 'modified' time stamp does get updated, but no other files appear in the Program Data\...\Patches folder.

Svr1 fails to patch - error (handshake failure)
Svr2 patches without error

Svr1 - C:\Dell\Kace\patches has only the HANDSHAKE.LST file
Svr2 - C:\...patches has the downloaded patches as well.

Svr1's Firewall is off (even disabled the private and public to test, but no change)
Svr2's Firewall is on

Both servers have Network discovery - Off
Both servers have file and printer sharing - On


Asked 8 years ago 3543 views
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Answers (2)

Posted by: TheFergie101 7 years ago
Blue Belt
0

Hello

When you installed the Kace Amp agent on the servers, did you use the ip address of your K1000 or FQDN?

Posted by: jleitsch 8 years ago
Purple Belt
0
The Handshake error is supposedly a download error.
Check this KB:
https://support.software.dell.com/k1000-systems-management-appliance/kb/112293
 
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