Hi All,

My problem is 2755 error which I've been receiving during trying to instal Acronis True Image SW on my laptop. In spite very quick and professional help from Acronis I'm still having that problem and a vision of reinstalling my Windows is approaching quickly. Let me tell you that I've got about 150 programs already installed and the system is working more than two years.

My environment:
WinXP Prof SP3
windows directory = C:\WINXP
program files directory = C:\WPF
users directory =C:\Users
kl user has admin rights

I was trying to install two versions of this same program Acronis True Image Home. Version 12.0.9646 and a version 12.0.9709. Let say version A and B respectively.

During the installation A I received a message: 'System cannot read the drive specified' (or something similar to that) and after clicking cancel the second message: 'The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2755.' In the event log the event was recorded:

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 10005
Date: 10/02/2009
Time: 22:55:21
User: TRUFLA\kl
Computer: TRUFLA
Description:
Product: Acronis True Image Home -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2755. The arguments are: 110, C:\Users\kl\Temp\6A550A7F-58ED-4845-84ED-0B16A8FEE9A6\AcronisTrueImage.msi,

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 33 37 43 38 38 39 39 {37C8899
0008: 44 2d 46 44 37 30 2d 34 D-FD70-4
0010: 38 31 46 2d 39 34 41 41 81F-94AA
0018: 2d 31 46 31 42 30 38 37 -1F1B087
0020: 36 35 45 32 32 7d 65E22}


During the installation version of version B I received the message about that the installer has came across an error only without any more detailed specification. In event log I found the entry:

Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11708
Date: 10/02/2009
Time: 22:57:48
User: TRUFLA\kl
Computer: TRUFLA
Description:
Product: Acronis True Image Home -- Installation failed.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 33 37 43 38 38 39 39 {37C8899
0008: 44 2d 46 44 37 30 2d 34 D-FD70-4
0010: 38 31 46 2d 39 34 41 41 81F-94AA
0018: 2d 31 46 31 42 30 38 37 -1F1B087
0020: 36 35 45 32 32 7d 65E22}


But I think that both errors are correlated.
After a few approaches of reinstalling I gave up.

What I did:
--according to Acronis indications I've checked that all services requested by that installer are ran. <<COM+ Event system, COM+ System application, Distributed Link Tracking Client, Distributed Transaction Coordinator, Remote Procedure call (RPC), Remote procedure call (RPC) Locator, Windows Installer>>
--I cleaned registry using the RegCure
--I reinstall Windows Installer
--I red the http://itninja.com/question/help-with-msi-1330 page and checked the acces to that C:\WinXP\Instaler directory.
--during installation in safe mode I received an error 1652 "Unknown win32 error(0xFFF0) code 80070674 tag 0xbd28fdbd64edb8b9" a possible reason might be that you do not have enough privileges.
--I successfully installed other programs. (Dreamweaver 8)

Is it my problem or Acronis installer problem? Could you suggest me what I should do further? Please don't tell me that I have to reinstall my Window$ only. Any reset installer command any place in registry to check the setting? What more shall I check? What's wrong?
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What's wrong?The first thing wrong was the use of RegCure. Please resist the temptation to use tools like this: they very rarely do the job they say they do. The second thing was not making a System Restore Point or, better, a system backup. Anyone in IT not using virtual machines or not backing-up their systems before letting loose what is essentially system software deserves everything they get. Anyway, rant over...

I suspect what's happened is that the first install is only partially complete but complete enough to trip up the install of the second.

Download the Windows Installer SDK. In there will be a tool called MSIZap. Its use is documented in the SDK. It will expunge all trace of the product whose name or Product Code you specified from the registry. You *should* then be able to install one or other of the programs. I'd venture that you should install the later version.

Let us know how you get on.
Answered 02/12/2009 by: VBScab
Red Belt

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The problem has been solved.

I removed the encryption from my user temp folder, and all installation process went brilliant.

So, all that glitters is not gold VBScab.

F%$#ing Microsoft and their 'transparent' encryption and great errors description.
Answered 02/12/2009 by: mimi
Yellow Belt

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So, all that glitters is not gold VBScab.I'm glad you got things sorted but I think you need to bone up on axioms and their meaning. This one makes no sense in the context.
Answered 02/13/2009 by: VBScab
Red Belt

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