Hi all - my first post here!!

After creating an MSI, I tested the software and all was well. I then rolled the software out to network clients (win xp Pro)and it has conflicted with some other highly used software!

I have attempted to uninstall the new software but every time I try to do so I get the following error message:

Error 1306. Another application has exclusive access to the file
'C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP'.
Please shut down all other applications, then click retry.

There are no other applications running at all, but I still get the same error and cannot remove the software!

Any help is MUCH appreciated.
Thanks in advance.

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Happy to help

Answered 12/06/2006 by: AngelD
Red Belt

  • I have attempted to uninstall the new software but every time I try to do so I get the following error message:

    Error 1306. Another application has exclusive access to the file F::\ETAP1111
    Demo\Example-New\Example.OTI.
    Please shut down all other applications, then click retry.

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Hi
Yes I found the handle it was complaining about and stopped it from running, and the program uninstalled fine.
Thanks so much for your help, it is very much appreciated.
Have a good Xmas!

Answered 12/06/2006 by: ifti
Yellow Belt

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In Process Explorer double-click the svchost.exe process and if I recall it will state the name of the service.
Try stopping it using net stop "service name" or the SC (windows xp) command

Answered 12/06/2006 by: AngelD
Red Belt

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Hi
Many thanks
Ive checked this and it tells me that the process using the file is svchost.exe - yet I cannot end that process as it keeps restarting itself?!
Thanks

Answered 12/06/2006 by: ifti
Yellow Belt

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Download Process Explorer from www.sysinternals.com
Search for the handle (INDEX.MAP), it may be a service holding the file and if so you maybe have to stop the server before removing the file and then start it at the end of the removal of the applicaton.
The ServiceControl table will help you on this task.

Answered 12/06/2006 by: AngelD
Red Belt

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