Emailing on new ticket - Difficulty with FAQ
I've been trying to implement the suggestion at:
I did not alter the query at all except the e-mail address.
I simply can not get it to send an e-mail to the address assign as NEWTICKETEMAIL.
Other built in notifications work just fine. I tried setting this rule as the first rule too, and still no success.
I know I'm missing something simple. Did anyone else have to perform other tweaks to get this to work?
There are no answers at this time