I manage to get KACE to send to emails to both a specific email address and the submitter's email address by having this line :

CONCAT('specific@xyz.com', ',', SUBMITTER.EMAIL) as NEWTICKETEMAIL

However, KACE send two separate emails, one to specific@xyz.com and one to the submitter email address.

Anyone know if there is a way to get KACE to send one email to both email addresses ? Even better, if it can send as a TO to the submitter and a CC to spedific@zyz.com

Thank you



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