"Email Ticket" link on HD Tickets
Got another difficult issue that is almost pointless, but whatever.
DBA tester found the "Email Ticket" button at the top of the ticket screen. See below:
He was wanting to know why it didn't pull email addresses from LDAP server (he wasn't sure what his manager's email address was) and also said it could allow external emails of this potentially secret information. (I argued they could just email out from Outlook and that the email links to their LDAP name). Second, the formatting of the email is poor.
Does anyone know if you can pull names from LDAP into that email ticket field, or if you can prevent that link from showing up?
Out of the box, that field cannot pull names from LDAP. You could scroll down a bit further and lookup an address in the cc list field and copy /paste that. Or, contact KACE professional services for a quote on a plugin that allows front-end customizations.
Community Chosen Answer
Out of the box, that field cannot pull names from LDAP. You could scroll down a bit further and lookup an address in the cc list field and copy /paste that.
The kbox's ability to email to the outside world is controlled by your email servers not by the kbox. Our PON services team has a plugin that allows front-end customizations. With this utility you could do one or both of making that field query your user list and hiding the link. If you're interested email them at KacePSQuote@kace.com