Email on ticket submission
I'm sure I am overlooking this but I need some guidance.
In our service desk the email seems to be working fine we get tickets in via email, the users get replies when we add comments and close tickets.
The piece we are needing is that users are not getting a notification when they submit a ticket thus making them think that the ticket wasn't received and then they end up usually putting a second ticket in for the same issue asking if we got the first ticket.
What settings do I need to change to make them get a notification that their ticket was submitted.