Questions & Answers
Email on Events question
Email on Events question
How helpful is this to you?
KACE Product Support
What does the Ticket CC and Category CC do?
[ + ] Show Comment
1 year ago
Understood, thanks. Do you know anyone that would have the SQL code for a custom ticket rule that would sent out a notification to the ticket owner if the ticket has not had it status change from "New" to "In Progress" in specified time?
The ticket CC option allows you to set which events will send an e-mail to one or more email addresses which are notified of the ticket or changes to the ticket. The Category CC option allows you to set which events will send an e-mail to one or more email addresses which are notified of the ticket or changes to the ticket for a particular category.
Answered 08/24/2015 by:
If there is a user listed in the Ticket CC you can have rules notify that person.
As part of the Category configuration you can configure an email address for notifications. We have distribution lists setup for groups that handle certain types of tickets and our rules notify the category CC to keep the entire team informed.
Answered 08/26/2015 by:
Answer this question
on this question for clarity
Don't be a Stranger!
Sign up today to participate, stay informed, earn points and establish a reputation for yourself!
K1000 inventorying remote machines
How do we create a KACE 1000 login script that runs as the current user?
Service Desk Rule to include last comment or all comments
Problems with Quest support
K1000 7.0 No longer respecting "Also restrict by device label" for user downloads
How to fix "Unsuccessful EFI network boot" on Vmware Workstation 12?
K1000 Not Inventorying on machines [AGENT 7]
K1000 A million annoyances with installs
AppDeploy Repackager Download
K2000 Deployment Appliance Home Page
System Inventory Tool - Dell KACE™
K2000 Deployment Appliance Documentation
Secure Browser - Dell KACE
IT certification gives federal job seekers an edge
K1000 UserVoice Feedback Forum
ITNinja Feedback Forum at UserVoice
Dell KACE Koncept Series: K1000 AMP Settings
Dell KACE Koncept Series: K1000 General Settings
K2000 KBE Manipulator
KACE Native Imaging Toolkit K2000 v.3.4 ONLY
How TO: Track Windows and Office Product Keys
Get alerted before the Maintenance/ Warranty Expiry of any Computer using Kbox
Dell KACE M300 Asset Management Appliance, first new product in systems management for small business enables IT managers to spend less time managing, more time innovating
Managing Dell Servers with the Dell KACE K1000 and Dell Open Manage