K1000: Email notification to group when ticket is Assigned and Resolved
Hello. I'd like to start off by saying my scripting skills are severely lacking. We currently have the notification to notify a group (email@example.com) when a ticket is created and that is working well. What we are finding is that the service desk staff isn't being notified when someone takes ownership of a ticket so there are times when multiple service desk staff will start trying to resolve a ticket at the same time. Our service desk staff often work in different offices so it would be useful if Kace would notify us when tickets are assigned and resolved, similar to how our New Ticket Notification works. Is there any sample code I can take a look at?