Email notification of new Unassigned K1000 ticket entered via email
I am sure this has been asked before but I could not find exactly what I was looking for. I have a queue set up that will primarily create tickets via email. I will have a group of individuals that will monitor the queue and assign the ticket to themselves to work. What I would like to have happen is an email sent out when the new ticket gets created to a distribution list. I know an email will get sent out if I set up a default assignee, but I want to leave it unassigned to start.
I have set up ticket rules that will check every 15 minutes, but it will not work for "On Ticket Save". Is OTS not the same thing as receiving (popping) a new email and creating a ticket?
Thanks for any help or alternative ideas.