I have my system setup to use our external SMTP server (Exchange 2010) and emails are sent/received. However, there is a serious time delay issue when an email is sent from the KBox after a ticket has been changed (Owner change, Comment, Resolution, etc) and I'm talking 3-5 minutes. When a ticket is opened any emails are immediate. Does this have anything to do with MySql?

Thanks.
Russ
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That's normal. Would be nice if we could set the delay like task throughput.
Answered 05/03/2011 by: RichB
Fourth Degree Green Belt

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Yes, this timeout is normal. The KBOX queues mail and only sends every 5 minutes or so. If you consider this a serious delay, submit a ticket to support. They may be able to modify the setting in your KBOX. This is NOT configurable in the user interface.
Answered 05/04/2011 by: airwolf
Tenth Degree Black Belt

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This is by design. It allows multiple updates to be grouped together in a single email to the end users. There are likely other supporting reasons for this behavior as well. If you think we should change this please let us know- Please submit feature requests at http://kace.uservoice.com
Answered 05/10/2011 by: cblake
Red Belt

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