Email from rule is not showing correctly - ignoring new lines
Follwing the information from https://support.quest.com/kace-systems-management-appliance/kb/111222/how-to-notify-any-user-or-group-by-email-when-a-new-ticket-is-created, we have created email notifications but there is a slight issue that I cannot figure out how to resolve. It is not following the paragraph/new line formatting.
For example
Dear $submitter_fname, a ticket was created in response to your web submission.
Your submission was:
Category: $category
Priority: $priority
Status: $status
Severity: $impact
Comment: $comment
shows up like
Dear $submitter_fname, a ticket was created in response to your web submission.
Your submission was:
Category: $category
Priority: $priority
Status: $status
Severity: $impactComment: $comment
Is there a way to make sure two lines are not shifted into one? It is not just the last two lines. Sometimes it is in the middle.
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Right now, some times the email looks correct. Other times, the two lines that are combined are the first ones. Sometimes, it is two somewhere in the middle. Other times, it is the last two. There does not appear to be a consistent pattern to help me identify what is causing this. - jessburd 5 years ago